Privacy policy

1. Introduction

Welcome to Andlooms Apparel. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase from us.

2. Information We Collect

We may collect and process the following data:

  • Personal identification information: name, mailing address, email address, phone number.

  • Order information: order history, payment method, billing/shipping address.

  • Transaction data: details of products ordered, date/time of order, delivery status.

  • Technical data: IP address, browser type and version, device type, operating system, pages visited, time spent on site, referral/exit pages, and other usage data (for analytics).

  • Marketing and communications data: your preferences for receiving marketing emails, newsletters, offers, and other communications.

3. How We Use Your Information

We use the collected data for the following purposes:

  • To process and fulfil your orders, including billing and delivery.

  • To communicate with you about your order, account, delivery status, or support queries.

  • To improve our website and services — personalization, user experience, analytics, debugging, and performance.

  • To send marketing communications, if you have opted in for newsletters, offers, discounts, or updates.

  • To prevent and detect fraud or misuse, ensure compliance with our Terms & Conditions and policies.

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may disclose your data to:

  • Service providers and delivery partners — for order fulfilment, shipping, payment processing, and customer support.

  • Legal authorities — if required by law or to comply with legal processes, or to protect our rights, safety, or property.

  • Third parties — only with your explicit consent (for example, for marketing collaborations or third-party promotions).

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

  • Remember your login and shopping-cart details.

  • Understand your browsing behaviour and preferences.

  • Manage and improve website performance, security, and analytics.

You can set your browser to refuse cookies — but this may limit some features of the website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. These include secure payment gateways, SSL encryption (where applicable), and restricted internal access.

7. Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Once no longer needed, we will securely delete or anonymize your data.

8. Your Rights

Depending on applicable laws, you may have certain rights regarding your personal data, including:

  • The right to access the data we hold about you.

  • The right to correct or update inaccurate or incomplete information.

  • The right to request deletion of your personal data (subject to legal or business constraints).

  • The right to opt out of marketing communications at any time.

To exercise these rights or for any privacy-related queries, you can contact us at the email address provided on our website.

9. Children’s Privacy

Our services are not directed to children below 18 years of age. We do not knowingly collect personal information from minors. If you believe we inadvertently collected data from a minor, please contact us — we will promptly delete it.

10. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will post the revised version on our website and update the “Last updated” date. Continued use of our services after changes constitute your acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at:
support@andloomsapparel.com